How Central Pacific Bank revolutionized their contact center leveraging the cloud
Learn the real story behind Central Pacific Bank’s move to Amazon Connect in our first Aspen podcast
On our recent trip to the AWS showcase in Honolulu, we sat down with contact center modernization expert Adrienne Chee, who is leading the movement to modernize contact centers across the state of Hawaii.
As the former CIO of Central Pacific Bank, she led the movement to bring their contact center to the Amazon Connect. She has since parlayed that knowledge into a successful consulting practice where she helps businesses across the state of Hawaii successfully migrate their contact centers to the cloud.
Listen in as she takes us through Central Pacific Bank’s journey, step-by-step. Adrienne shares her findings from months of research her team spent surveying the market, her experience implementing Amazon Connect, and the many important lessons learned along the way.
