Platform Expertise
Aspen makes your mission-critical technologies talk to one another. We specialize in a wide range of customer contact, CRM and ERP platforms. We can wrap these platforms in AI/ML, bots, and automation, saving thousands of hours of labor and making your systems smarter in the process.
Amazon Connect
Aspen is an Amazon Advanced Consulting partner with leading expertise in the Connect platform and over 500 launches under our belt. Our team can help you create a vastly superior experience by tailoring a completely custom wrapper of automations, bots, AI, analytics and vertical data around your Connect contact center. With Aspen, you get a fully-optimized solution that is 100% dialed in to your unique business processes, platforms, and needs.
AWS AI & Machine Learning
Aspen has deep expertise in the many AI/ML platforms in the AWS stack. We can help you enhance CX, automate critical workflows and analyze your business using Amazon Sagemaker, Contact Lens, Lex, Polly, Transcribe, Comprehend and other technologies. With Amazon’s technology and Aspen’s expertise, critical business processes can happen seamlessly in the background, reducing costs and improving the customer experience.
Capacity Planning
Amazon Connect forecasting, capacity planning, and scheduling uses machine learning capabilities that make it easy for contact centers to predict contact arrival patterns, volumes, and average handle time with high accuracy. This robust functionality makes it easy for contact center operations to determine ideal staffing levels, and optimize agent schedules, ensuring that the right agent is available at the right time.
Salesforce
Salesforce is the world’s #1 cloud-based CRM platform. Aspen can help you optimize and integrate it with your contact center platform so you’re extracting optimal intelligence on your customers and laying the groundwork for industry-leading service. We wrap your CRM and contact center in automation, AI, chat bots, and customer intelligence solutions that improve CX, reduce wait times, and dramatically reduce costs.
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