Partnering to Unlock New Capabilities and Lower Costs
How Aspen helped Spring Venture Group turn their antiquated contact center into a custom-built cloud-based solution
Overview
Spring Venture Group (SVG) is a health insurance-focused holding company dedicated to providing personalized support and guidance for anyone who wants to explore their health insurance options. With three leading direct-to-consumer health insurance brands, they're a commanding force in insurance comparison shopping and pride themselves on delivering true value to customers.
The Challenge
Spring Venture Group sought a proficient Amazon Connect partner to help them migrate from a subpar CCaaS platform, plagued by reliability, operational, and support deficiencies. Their goal was to transition to a dependable, cloud-based AWS solution that not only enhanced operational performance but also paired them with a responsive, reputable partner known for operational excellence and robust support.
The Solution
Working as an extension of the SVG team, Aspen facilitated all aspects of the configuration, creating and testing all quick connects, assisting in number porting, and replicating their previous Five9 missed call notifications using Amazon Kinesis, Lambda, and Simple Notification Service (SNS). Aspen’s development team worked hand-in-hand with the SVG team to provide code solutions via AWS CloudFormation templates, which were then deployed by SVG’s development team, directly into the CI/CD infrastructure. From there, the custom-built solution was quickly moved through staging, testing, and smooth deployment to production.
The Outcome
With Aspen’s help, Spring Venture Group was able to migrate to Amazon Connect smoothly and efficiently, unlocking more robust capabilities in their cloud contact center than ever before.
With new omnichannel capabilities, performance metrics, tools to help agents work more efficiently, and more, SVG was able to supercharge its contact center while dramatically reducing costs.
Why they chose AWS
Amazon Connect was a more flexible solution than any competitors could offer, unleashing more capabilities at lower costs than Spring Venture Group’s legacy systems.
Why they chose Aspen
Aspen’s team partnered directly with Spring Venture Group’s developers and employees, making the transition to the new systems fast, painless, and completely custom.
