Bringing the Nation's 2nd-Largest School District Online
How Aspen helped the Los Angeles Unified School District transition employees and students to a completely online environment when COVID-19 hit
Overview
LAUSD is the second largest school district in the nation, with more than 700,000 students K-12th grade. In a time of unprecedented school closings, the Los Angeles Unified School District (LAUSD) needed to move all students and more than 75,000 staff members to an online learning platform fast.
The Challenge
LAUSD was receiving an exorbitant number of calls and needed a platform that would allow administrative staff and teachers to offer parents and students remote support, field IT questions, connect to the mental health hotline, and more.
The Solution
Aspen created a custom CCP using AmazonConnect, with advanced integration and a cloud contact center with custom queues and real-time reporting.
The Outcome
1,386 Schools
were able to quickly and easily adapt to online learning across more than 30 municipalities.
4,000 Calls
received since the contact centers were established, allowing LAUSD to provide a sense of continuity to their students, staff, and their families.
Why they chose AWS
AWS allowed for the rapid setup of remote contact centers. Reliable infrastructure capacity and technical support helped customers continue work during emergencies and fostered new work environment adaptation, and AWS technology allowed as many students as possible to receive the help they needed to succeed.
Why they chose Aspen
Aspen’s team of experts could be relied upon for fast and easy setup of AWS Connect Contact Centers that would allow for a remote work environment. Aspen’s continued support allowed for seamless progressive integration of new technologies that allowed a diverse body of students to thrive in unprecedented times.
