Prepare for the Upcoming Google Chrome Changes
Get Ready for the Upcoming Privacy Sandbox Update and Its Impact on Your Amazon Connect Experience
As we approach the year-end changes with Google Chrome’s Privacy Sandbox initiative, we want to make sure you are fully prepared for these impending adjustments. While the upcoming block on third-party cookies might appear minor, it has real-world implications for your Amazon Connect experience.
By the close of 2023, Google Chrome plans to block third-party cookies. This has the potential to impact how your agents use Amazon Connect, causing disruptions you can't afford. We recognize the urgency of this situation and are fully dedicated to keeping you at the forefront. If your organization employs a custom Contact Control Panel (CCP), Customer Profiles, or Wisdom widget, upgrading to a supported version of Streams is strongly advised. For those with Enhanced Care Plus, rest assured, we've already taken the necessary steps to make these adjustments. You won't be caught scrambling at the last minute. However, our commitment to your experience goes beyond this - we continuously optimize for future updates as well. If you're using the Amazon Connect CTI Adapter, it’s crucial to upgrade to version 5.21.1 or later. These updates are not optional; they're essential for smooth and uninterrupted operations. Your seamless Amazon Connect experience is our priority.
Don’t Wait, Elevate
Unsure about your specific needs? Contact us for an assessment. We'll help you determine whether an upgrade aligns with your requirements or if exploring options, such as the Amazon Connect Agent Workspace, can enhance your experience.
Why Choose Aspen + Morse
Google's changes are imminent, but with our guidance, navigating the evolving tech landscape remains seamless. Act now to stay connected and ensure that when the Chrome changes arrive, you'll be well prepared.
